Refund and Returns Policy – alwaysperfectpeptides.com

At Always Perfect Peptides, we focus on supplying laboratory materials intended for research use only. Due to the nature of these products and the importance of their storage, handling, and integrity, all sales are generally final. Limited refunds or replacements may be considered under the conditions below.

1. All Sales Are Final

Research compounds and laboratory materials generally cannot be returned after shipping or delivery because their storage conditions and handling history can no longer be independently verified.

Returns are generally not accepted for:

Opened, used, or reconstituted products.
Products removed from controlled or verifiable storage conditions.
Incorrect products selected or ordered by the customer.
Changes of mind following order fulfillment or shipment.
Dissatisfaction based on anticipated personal results or effects.
Products damaged, altered, tampered with, or improperly stored after delivery.

These restrictions help maintain product integrity, quality-control standards, and responsible handling of research materials. Nothing in this policy excludes mandatory rights available under applicable law.

2. Eligible Refund or Replacement Situations

Always Perfect Peptides may review qualifying order issues and determine whether a replacement, store credit, or refund is appropriate.

Incorrect Item Received

The delivered product differs from the item listed on the confirmed order.

Product Damaged During Shipping

An item arrives broken, cracked, leaking, or visibly compromised during transportation.

Missing Items

One or more products listed on the confirmed order are missing from the shipment.

Lost or Undelivered Packages

A shipment is confirmed as lost or cannot be successfully delivered, based on available carrier information and investigation.

For prompt review, customers should generally submit refund or replacement requests within 7 days of delivery, or within 7 days of the carrier's confirmation that a shipment has been lost, where applicable. This timeframe does not limit any non-waivable statutory rights.

3. Non-Refundable Situations

Refunds or replacements will generally not be approved for:

Shipments confirmed as successfully delivered by the carrier, subject to review of credible delivery errors.
Packages stolen or misplaced following confirmed delivery.
Incorrect product selections or customer ordering mistakes.
Opened, used, reconstituted, altered, or tampered products.
Improper product storage or handling after delivery.
Incorrect or incomplete delivery addresses supplied by customers.
Delays caused by weather, customs, carrier interruptions, holidays, or other external circumstances.
Expectations concerning personal, therapeutic, physiological, or unauthorized use of research products.

4. How to Submit a Refund or Replacement Request

To request an order review, contact our customer support team:

Company: Always Perfect Peptides

Email: support@alwaysperfectpeptites.com

Include the following information:

Your full name or business name.
Your order number.
The email address used when placing the order.
A clear explanation of the issue.
Photographs of the affected product, packaging, and shipping label, where relevant.
Relevant tracking information or additional evidence requested by our support team.

Our team will review available evidence and may request additional information before determining the appropriate resolution.

5. Shipping Costs

Original shipping charges are generally non-refundable unless applicable law provides otherwise.
For an approved replacement caused by a verified fulfillment error or qualifying shipping damage, reasonable replacement-shipping costs may be covered by Always Perfect Peptides.
Additional costs arising from an inaccurate customer-provided address may remain the customer's responsibility.

6. Product Integrity

Research materials may require specific storage, transportation, and handling conditions. Once an order leaves the fulfillment environment, all subsequent handling and environmental conditions cannot be independently verified.

For this reason, used, opened, improperly stored, altered, or otherwise compromised products are generally not eligible for return or restocking.

7. Order Cancellation

If you need to cancel or modify an order, contact support@alwaysperfectpeptites.com as soon as possible.

Cancellation requests cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipping.

8. Approved Refunds

If a refund is approved, Always Perfect Peptides will provide information about the available refund method and any applicable processing requirements.

Processing times depend on the original payment method, financial institution, payment processor, and other relevant circumstances.

9. Research Use Disclaimer

For laboratory and research use only. Not for human consumption.

Products sold by Always Perfect Peptides are intended strictly for legitimate scientific, analytical, and laboratory research applications. They are not intended for human or animal use, therapy, diagnosis, cosmetics, food, or other unauthorized consumer purposes.

Refund requests based on expectations involving unauthorized personal use do not constitute eligible research-product claims.

10. Policy Updates

Always Perfect Peptides may revise this policy to reflect changes in operations, product handling, order processing, payment practices, or applicable legal requirements.

Updated terms will be posted on this page together with the relevant revision date.

11. Contact Always Perfect Peptides

For refund, replacement, cancellation, or order-related questions, contact our support team.